FAQ
What is ProveTrueLA?
$235
ProveTrueLA is a professional photo documentation service that captures clear, time-stamped, high-quality, unedited and unaltered evidence for rentals, airbnb properties, vehicles, and other circumstances for security and insurance purposes. Your images are organized, verified, and delivered professionally so you can protect yourself against disputes, damage claims, or false accusations.
Why would I need to purchase a photo documentation session?
A session with ProveTrueLA can save you thousands in losses or legal fees.Most people take quick phone pictures, but unorganized, poorly lit, or incomplete photos often fail to protect them when something goes wrong. ProveTrueLA eliminates that risk. Clients book sessions because:-They need unbiased, third-party documentation that carries more credibility than their own photos.
-They want complete coverage, including angles and details most people forget to capture.
-They don't have time to take 100+ high-quality photos for move-ins, move-outs, or accidents.
-Professionally documented photos can prevent thousands of dollars in claims, chargebacks, or disputes.
-You ensure accuracy with correct timestamps, metadata, and a consistent system.
-You create proof that holds up with landlords, insurance companies, and airbnb hosts/ guests.
Hiring ProveTrueLA is like hiring a notary for your belongings. It protects you from future potential problems.
How does a sessions work?
1. You book your appointment online.
2. We arrive at the location and document everything thoroughly.
3. We capture all required angles, timestamps, and details.
4. Your photos are organized into labeled folders.
5. Once payment is received, your complete gallery is delivered to you digitally.
What is included in every session?
-High-resolution photos
-Automatic timestamps and metadata
-Organized folder delivery
-Coverage of all important angles and items
-Optional written notes (when needed)
- Secure digital storage for 90 days
Can't I just take the photos myself?
You can, but most people:
-Miss critical angles
-Forget to photograph small damages
-Don't capture timestamps properly
-Don't know what is necessary for evidence
-Take photos that are blurry, dark, or unusable
-Have biased photos (which landlords and insurance do not trust as much)
Do you store my photos? For how long?
Yes. Your images are securely stored for 90 days, giving you time to download, save, or share them. After 90 days, the images are deleted for privacy and security.
When do I pay?
All ProveTrueLA appointments must be secured in advance. Full payment is required at the time of booking to confirm your session. Appointments are not held without payment.This policy ensures dedicated time is reserved for your documentation and allows us to maintain a reliable and timely service for all clients.
How long does a session take?
The length of each documentation session depends on the size of the property and number of bedrooms. Each session includes thorough, time-stamped photo documentation of all primary areas.Estimated timing:Studio / 1 Bedroom: approximately 30–45 minutes
2 Bedrooms: approximately 45–60 minutes
3 Bedrooms: approximately 60–75 minutes
4 Bedrooms: approximately 75–90 minutes
5+ Bedrooms: approximately 90–120+ minutesAdditional spaces such as garages, patios, storage units, or extensive exterior areas may require additional time.All timeframes are estimates and may vary slightly depending on the size of the home, level of detail required, and accessibility of the space.
Do you offer urgent or last-minute appointments?
Yes. If you need documentation urgently, you can book a session, and we will be there as soon as possible.
Are my photos kept private?
Absolutely. Your documentation is confidential and never shared with anyone unless you choose to share it.
Can I Cancel or Reschedule?
Appointments may be rescheduled with a minimum of 24 hours’ notice at no additional cost.Cancellations made with at least 24 hours’ notice may be eligible for a credit toward a future appointment. Cancellations made within 24 hours of the scheduled appointment, or failure to be present at the time of service, will result in forfeiture of payment.
Arrival & Access
Clients are responsible for ensuring access to the property at the scheduled time. If access is not available upon arrival, the appointment will be considered a no-show and payment will not be refunded.
Photo Delivery
All documentation is delivered after the session is completed and payment has been received in full. Files are typically delivered within 24 hours, unless otherwise specified.
Scope of Service
ProveTrueLA provides visual documentation services only. We do not provide inspections, evaluations, or professional opinions regarding property condition, safety, or functionality. Our documentation may support your personal records, but we are not an insurance company, contractor, or legal authority.
